Here are few questions and answers about the delivery of your oven.
Q. Who will be delivering my oven?
A. Due to the size and weight of the ovens, they ship out via freight carriers such as UPS, Daylight Transportation, RL Carriers among the few.
Q. Will the carrier call me to set up an appointment?
A. Yes prior to delivery, the carrier will contact you on the provided number.They will set up a time with you for delivery.
Q. Do I have to be at home the day of the delivery?
A. Someone has to be home to sign for the shipment. If the driver attempts to deliver and no one is home, a re-delivery charge of $80 will be applied. The freight company will contact us to notify us that the customer was not at home, we will call you for the re-delivery charge then the freight company will do another attempt to re-deliver.
Q. Can someone else other than me sign for the delivery?
A. Yes, you can have any person sign for the delivery even your neighbor.
Q. What shall I expect on the delivery date?
A. Upon delivery the freight carrier will bring your oven.They will unload it from the truck via a liftgate. They will place it in your driveway.
Q. Can I expect the freight carrier to place it on my deck or in my backyard?
A. No, the drivers are not responsible nor are paid to place your oven in your backyard or on your deck.
Q. Can I pick up my oven?
A. Yes, you can call us at 914-347-3178 to set up an appointment to pick up your oven. Upon pick up we will load it in your vehicle.